Terms of Service
1. About These Terms
These Terms of Service ("Terms") govern your access to and use of the Flex Coworks website at flexcoworks.com ("Website") and all services offered by Shreem Coworks LLP under the brand name Flex Coworks ("we," "us," "our"), including co-working desks, dedicated desks, private offices, managed offices, virtual office and registered business address services, meeting rooms, conference rooms, and any associated amenities across all our locations in Bengaluru ("Services").
By accessing our Website, submitting an enquiry, making a booking, or executing a service agreement with us, you ("Client," "you," "your") agree to be bound by these Terms. If you are acting on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.
These Terms apply to all our locations, including but not limited to JP Nagar, MG Road, and St. Marks Road. Location-specific terms, where they differ, will be communicated to you in writing at the time of onboarding.
2. Services
2.1 Co-working and Office Services.
We offer the following service categories, subject to availability and the execution of a formal Co-Working Service Agreement:
Hot desks and dedicated desks; private cabins and offices; fully managed office spaces; virtual office and registered business address services; meeting room and conference room bookings; add-on amenities including printing, scanning, parking, and after-hours access.
2.2 Nature of Rights.
All services are provided under a revocable licence. No tenancy, lease, sub-tenancy, or interest in immovable property is created in your favour. Your rights are personal, non-transferable, and non-assignable unless we expressly agree in writing. This position is consistent with applicable Indian law and is set out in full in your service agreement.
2.3 Registered Business Address.
Use of our address as your statutory registered office, for MCA/ROC filings, or for GST registration, requires our prior written consent and is subject to a separate agreement and applicable charges. We do not accept liability for regulatory non-compliance arising from your use of our address.
2.4 Website Enquiries and Bookings.
Enquiry forms and online booking requests submitted via our Website do not constitute a confirmed booking or a binding contract. A booking is confirmed only upon receipt of our written confirmation and, where applicable, receipt of the applicable payment or deposit.
3. Payment Terms
3.1 All fees are quoted exclusive of Goods and Services Tax (GST). GST at the applicable rate (currently 18%) is payable by you in addition to the quoted fee, except on items specifically stated to be GST-exempt (such as the security deposit and printing/scanning charges).
3.2 Payments must be made by electronic transfer (NEFT, RTGS, IMPS, or UPI). We do not accept cash payments for any service.
3.3 Monthly service fees under a service agreement are due in advance by the 5th of each calendar month. A grace period of two days applies. Amounts unpaid by the 7th of the month attract a late payment charge as specified in your service agreement.
3.4 Prices displayed on the Website are indicative and subject to change. Confirmed pricing is set out in your executed service agreement or written booking confirmation.
4. Cancellation and Refund Policy
Please also refer to our standalone Refund Policy below, which applies to all bookings made through the Website or otherwise.
4.1 Meeting Room and Conference Room Bookings.
Cancellations made at least 48 hours before the scheduled booking time are eligible for a full refund or credit. Cancellations made between 24 and 48 hours before the booking time are eligible for a 50% refund or credit. Cancellations made less than 24 hours before the booking time, and no-shows, are non-refundable. All cancellation requests must be made in writing to admin@flexcoworks.com.
4.2 Service Agreements.
Cancellation and refund terms for ongoing service agreements (dedicated desks, private offices, managed offices) are governed exclusively by your executed service agreement, including the lock-in period and security deposit provisions.
4.3 Security Deposits.
Security deposits are refunded following vacation of the workspace and settlement of all dues, within the timelines specified in your service agreement. Early termination during the lock-in period results in forfeiture of the security deposit as liquidated damages.
4.4 Processing Time.
Approved refunds are processed within 7–15 business days to the original payment source.
5. House Rules and Conduct
All persons accessing our premises are bound by our House Rules, which form part of your service agreement. Key obligations include maintaining professional conduct; refraining from cooking, sleeping, or residential use on the premises; not consuming food or beverages at workstations; registering all visitors at reception with a valid government-issued identity document; compliance with fire safety and emergency procedures; no smoking, alcohol, or illegal substances on premises (except in designated smoking zones); no animals or pets; and compliance with all applicable laws including workplace safety, data protection, and POSH legislation.
We reserve the right to refuse or terminate access for any person who violates the House Rules or whose conduct poses a risk to others or to the facility.
6. Intellectual Property
All content on the Flex Coworks Website, including text, graphics, logos, and images, is the property of Shreem Coworks LLP or its licensors and is protected under applicable Indian intellectual property law. You may not use our name, logo, trademarks, or branding without our prior written consent, except to use our building address for ordinary business correspondence in accordance with your service agreement.
7. Limitation of Liability
To the extent permitted by applicable law, our aggregate liability to you in connection with any claim arising from the Website or our Services shall not exceed an amount equal to three months' service fee paid by you. We are not liable for any indirect, consequential, incidental, or punitive losses, including loss of profits, loss of data, or business interruption. Nothing in these Terms excludes liability for death or personal injury caused by our negligence, fraud, or wilful misconduct.
8. Third-Party Services
Our premises may contain or reference third-party services such as a café, parking operators, or external platforms. We have no responsibility for those third parties' products, services, pricing, or conduct. Any transactions with them are solely between you and the relevant third party.
9. Governing Law and Dispute Resolution
These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms shall first be subject to good-faith negotiation. If unresolved within 30 days, disputes shall be referred to arbitration in Bengaluru under the Arbitration and Conciliation Act, 1996. Courts at Bengaluru shall have non-exclusive jurisdiction for matters not submitted to arbitration.
10. Amendments
We may update these Terms at any time by posting the revised version on our Website. Continued use of the Website or our Services after such posting constitutes acceptance of the revised Terms. For existing clients under a service agreement, material changes to terms governing the service will be communicated by written notice.
11. Contact
For any questions regarding these Terms, contact us at: Shreem Coworks LLP | admin@flexcoworks.com | +91-7338260999 | 2nd Floor, No. 71, Vishnu Estates, 15th Cross, JP Nagar 3rd Phase, Bengaluru – 560078